I was disappointed on Mac response for help, basically they ask you to backup your data and reinstall OS (or upgrade to the next OS version).
Because we were in hurry, we did not want to do backup and reinstall, so we did the following:
- Look for a process named "Nielsen" in the Activity monitor, don't try to kill it, it will restart by itself. It seems, at least in my case, it goes under NetSight directories.
- Double click over that process, and then click over "Open Files and Ports"
- I found something like this " /Library/NetSight/KeyboardMouse.app"
- So you can do one of two things, either move it or delete it (if you are not admin then you have to prepend "sudo" without quotes to any of the following instructions):
- Open a terminal and paste anyone of the following:
- mv /Library/NetSight/KeyboardMouse.app ~/malware
- rm -fr /Library/NetSight/KeyboardMouse.app
- Finally remove anything related to that trash (once we did this the little icon on the top disappear after restarting):
- sudo find / -name NetSight -exec rm -rf {} \;
In our case we did not lose any data, and Mac is acting normal now; no more Chrome crashing or Mac restarting. Anyways do this under your own risk.
Hi,
ReplyDeleteThank you for posting these instructions. I have been plagued with this problem for a couple of months. Upon following your instructions in my console I am getting a message "permission denied". I am the only administrator for my Mac. Do you have any ideas of further actions I might take to get rid of this? Many thanks in advance! Heather S.
did you try putting "sudo" before the instructions? For example:
Deletesudo mv /Library/NetSight/KeyboardMouse.app ~/malware
sudo rm -fr /Library/NetSight/KeyboardMouse.app
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ReplyDeleteHi, apologies for my ignorance, but I don't understand what 'open a terminal and paste anyone of the following' would translate into action. If you don't mind, could you please explain this further?
ReplyDeleteThis is driving me crazy and I really want to remove the Nielsen Netsight thing from my computer. Thanks in advance, Camila.
This worked for me, thank you very much! It was also the first time I used the Terminal. Hi Camila, the terminal is a space where people write code for their computer. To learn how to access this space, type in 'MAC OS - How to Open Terminal' into YouTube. On my Mac, I found it under 'Launchpad' and then I typed in 'Terminal'. This code worked to get rid of this. Good luck!
ReplyDelete